Refund & Return Policy

I want you to be happy with your order from MoTeez Cards. This policy explains how returns and refunds work.

You can request a return of a single card within 14 days of delivery. The card must come back in the same condition it shipped in, in its sleeve and toploader, with nothing added or removed.

• Sealed product once it has been opened.
• Gift cards and store credit.
• Items marked "final sale" when you bought them.
• Cards that come back damaged, swapped, or in worse condition than they shipped.

Request the return from your order history on this store, or use the contact page and include your order number. Please do not ship anything back until I approve the request. I will reply with the return address and instructions. Items sent back without approval may not be accepted.

After I receive and check the card, I will approve or decline the refund. Approved refunds go back to your original payment method, usually within 5 business days. Your bank may take longer to show it. If you paid with a gift card or store credit, that part goes back to the same balance.

Original shipping charges are not refunded unless the return is because of my mistake. You pay return shipping unless I sent the wrong card or it arrived damaged, in which case I cover it. Tracked return shipping is recommended.

If the wrong card arrives, or a card arrives damaged, contact me within the 14-day window with photos. I will send a replacement or a refund at no cost to you.

The simplest way to exchange a card is to return the original under this policy and place a new order.

Questions about a return or refund? Use the contact page and include your order number.